Privacy Policy

­­­­­­­­­­­­­­­MortgageBloc Ltd. respects your privacy and has an obligation to protect and keep secure your personal information. This privacy notice will inform you as to how we look after your personal data, tell you about your privacy rights and how the law protects you when you access our administration services through the Mortgagebloc Portal ( “the Services”);and when you visit our website at www.mgb.ai (regardless of where you visit it from and including any sub-domain) (“Site”).

The following are categories of individuals to whom this privacy policy applies to:

• Agent: means a private individual who accesses the website in order to assess the suitability of the product for purchase for or on behalf of a prospective Customer.
• Customer: means a lender who is using the Services under contract in relation to the MortgageBloc Platform.
• Permitted User: means a representative or employee of the customer who has been authorised to use the Services in relation to the administrative functions in the MortgageBloc Platform.

We reserve the right to change this privacy policy from time to time by changing it on the Site or by email.

Purpose of this privacy notice:

This privacy notice provides you with information on how we collect and process your personal data through your use of the Site and Services, including any data you may provide through the Site when you are using our Services.

The Site is not intended for children, and we do not knowingly collect data relating to children.

Controller:

In relation to the provision of our Services, MortgageBloc Ltd is the controller and is responsible for your personal data (collectively referred toas “MortgageBloc”, “we”, “us” or “our” in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing the maintenance of our data protection policy and procedures and who can deal with questions relating to this privacy notice or any other matter regarding your personal information. If you have any questions about this privacy notice, including any requests to exercise your legal rights set out below, you can contact the data privacy manager by using the contact details set out below.

Contact Details:

MortgageBloc Ltd (UK Company Number:12844126)
Postal Address: 71-75 Shelton Street, London. WC2H 9JQ
Name or title of Data Privacy Manager: Rahul Shah
Email Address: rahul@mgb.ai

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the supervisory authority for data protection issues (www.ico.org.uk) within the United Kingdom.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO (or the Data Protection Commission), so please contact us in the first instance.

Changes to The Privacy Policy

This version was updated on: 23-01-2024

Changes to your Personal information

We endeavour to ensure that the personal information that we hold about you is accurate and current. If you are concerned about its accuracy at any time, you have the right to have the information corrected. It is also in your best interest to ensure that you keep us informed of any changes to the personal information that we hold. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) and where the information cannot be used to identify a living individual. We may check the details you provide with fraud prevention agencies and share your information with them if we suspect fraud. It is important that you don’t provide false, inaccurate information or impersonate another individual.

When you use the Services or access the Site, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identify Data includes the name that you provide to identify yourself to us, where applicable.
• Contact Data includes your email address.
• Financial Data – we don’t hold any financial data about you.
• Transaction Data – we don’t hold any transaction data about you.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.
• Profile Data includes any unique account reference number.
• Usage Data includes information about how you use our site and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

‍
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature or the number of Service types that are purchased. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


If You Fail to Provide Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you(for example, to provide you with the Services). In this case, we may have to cancel delivery of the Service you have with us but we will notify you if this is the case at the time.

How Your Personal Data is Collected

We use different methods to collect data from and about you including through:

• Direct Interactions. You may give us your Identity and Contact Data by filling in forms, providing documentation or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you use our services; create an account on our site or otherwise; request marketing to be sent to you; or give us some feedback.
• Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the list below.

Purpose/Activity: To register you as a new Customer or as a Permitted User.

Type of data:

• Identity
• Contact

Lawful basis for processing including basis of legitimate interest: 

• Performance of a contract with you

Purpose/Activity: To Provide the services to you as a Customer or as a Permitted User including:

• Verify the identity of Customers or Permitted Users;
• Manage payments, fees and charges;
• Collect and recover money owed to us.

Type of data:

• Identity
• Contact
• Transaction
• Profile

Lawful basis for processing including basis of legitimate interest:

• Performance of a contract with you
• Necessary to comply with a legal obligation
• Necessary for our legitimate interests (to recover debts due to us)
• Necessary for the legitimate interests of others (preventing fraud)

Purpose/Activity: To manage our relationship with you which will include:

• Handling any complaints you have·
• Helping to protect you in the case of fraud or security incidents
• Notify you about changes to our terms or privacy policy
• Ask you to leave a review or take a survey

Type of data:

• Identity
• Contact
• Profile
• Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

• Performance of a contract with you
• Necessary to comply with a legal obligation.
• Necessary for our legitimate interests (to keep our records updated, study how Applicants, Customers and Clients use our Services and to improve our Services into the future)

Purpose/Activity: To administer and protect our business and this Site and Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Type of data:

• Identity
• Contact
• Financial
• Technical

Lawful basis for processing including basis of legitimate interest: 

• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
• Necessary to comply with our legal obligations.

Purpose/Activity: To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of data:

• Technical
• Usage

Lawful basis for processing including basis of legitimate interest:

• Necessary for our legitimate interests (to define types of Applicants, Customers and Clients for our Services, to keep our Site updated and relevant, to develop our business and to inform our  marketing strategy)

Purpose/Activity: To make suggestions and recommendations to you about Services that may be of interest to you

Type of data:

• Identity
• Contact
• Technical
• Usage
• Profile
• Marketing and Communications

Lawful basis for processing including basis of legitimate interest: 
Necessary for our legitimate interests (to develop our Services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which Services and offers may be relevant for you and send to you through our marketing messages.

You will receive marketing messages from us if you have requested information from us or purchased Services from us and you have not opted out of receiving that marketing.

Opting Out

You can ask us or third parties to stop sending you marketing messages at anytime by contacting us or unsubscribing from our marketing list.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a Service purchase, warranty registration, Service experience or other transactions.

Cookies

Cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the Site, tracking Users’ movements around the Site and to gather demographic information about our User base as a whole.

We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Cookies are small text files of information stored on your computer when you visit certain webpages. The cookie may contain a unique identifier but it does not contain personally identifiable information such as your name or email address. This information may be analysed by third parties on our behalf but is not sold on to anyone else.

We may use cookies to keep track of your preferences and profile information, to send you more relevant information related to your account, and to allow you to interact with social networking sites. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use a third-party provider to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity also use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Below is an explanation of the other cookies we use and how you can manage these to suit you best:

• Understanding how you use the Site and Service: we use a range of services to understand how you use our Site and Service including Google Analytics, HubSpot and HotJar. This helps us continually improve our Service and deliver more relevant and useful content to you.
• Social sharing: we have social sharing enabled on our Site and the MortgageBloc platform so you can share content on your social networks. If you “share” our content through social networks, you may be sent cookies from these third-party websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
• Session: in order to maintain the flow of our Services, several small cookies are stored to track the Service state and persist local references. These cookies have no personally identifiable information and are used in several scenarios to provide a cleaner and more consistent experience. Generally, these cookies have a short lifespan and all are restricted to use by our Services.
• Behavioural and retargeting: MortgageBloc collects data about your activities that does not personally or directly identify you when you visit our websites. This information may include the content you view, the date and time that you view this content, the products you view or purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on. We also use cookies to confirm that a sale has occurred and will exclude customers from further advert retargeting. For tools and downloads to opt-out of Google Analytics tracking please visit Google Analytics Opt-Out.
• Google AdSense/Adwords: we use Google AdSense/Adwords to publish ads on our Site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page here.

In order to accept cookies when browsing our Site, simply accept cookies in the message that appears on the top of your screen. You can disable cookies by adjusting your browser settings. Each browser is different, so check the “Help” menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. The “Help” menu on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.


Change of Purpose

We will only use your personal data for the purposes for which we collected it,unless we reasonably consider that we need to use it for another reason andthat reason is compatible with the original purpose. If you wish to get anexplanation as to how the processing for the new purpose is compatible with theoriginal purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notifyyou and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures Of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out above.

• Other companies within our group.
• Public databases and credit reference agencies who assist in providing the Services.
• Service providers who provide payment, marketing, IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers based within the EU who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances, especially in the prevention of money laundering and fraud.
• Ombudsmen who are responsible for dealing with complaints.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

‍